Hp cloud recovery tool windows 10.HP PCs – Software recovery options (Windows 11 and Windows 10)
Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center. HP and Microsoft provide several software recovery options for your computer. Knowing which option is best to use before you begin can save you time and effort.
For business computers, the recovery options might no longer be viable as the image might have been replaced. Contact your company’s IT department or your local IT service to confirm the appropriate recovery option. Use this information to decide which recovery tool to use for commercial and consumer software recovery options. To launch from inside Windows, search for restore , and then select Create a restore point.
The System Properties window opens with the System Protection tab selected. On the System Protection tab, click System Restore. To launch from outside Windows, press f11 while the computer restarts. Estimated recovery time, dependent on PC specifications and connectivity speed: The system restore time depends on the amount of data present within the last restore point. The restore time might take about an hour. If the restore point is not the current Windows version, it might take up to 2 to 3 days to download and install Microsoft quality and security updates.
User data pictures, documents, music, videos, desktop shortcuts, and so on : Restores PC back to the last restore point created.
To launch from outside Windows, press f11 while restarting the computer. Click Troubleshoot Reset this PC. Estimated recovery time, dependent on PC specifications and connectivity speed: The Reset this PC tool takes about 20 minutes or more. Additional download 4 to 5 GB, dependent on internet speed and installation time is needed to obtain the latest build, software, and updates. Operating system: Restores the release to manufacturing RTM state of the currently installed version of Windows.
Drivers: Only INF based drivers are kept. Any device applets installed outside of INF are kept. User data pictures, documents, music, videos, desktop shortcuts, and so on : During the Reset this PC process, you can choose one of the following options: Keep my files or Removes everything. Personalized Windows settings: Personalized Windows settings are saved in the cloud via your Microsoft account. If you have a local account, you must reset your password. Keeps OEM preinstalled antivirus as the default.
Windows Press the Windows key, search for go back , and then click Go back to an earlier build. In the Previous version of Windows section, click Go back. To launch from outside Windows 11 or Windows Requires an internet connection to create installation media or boot to the created installation media. Estimated recovery time, dependent on PC specifications and connectivity speed: When using Windows Media Creation Tool, initial installation time is about 30 to 45 minutes.
Operating system: Restores the most current version of Windows that was available when the installation media was created. User data pictures, documents, music, videos, desktop shortcuts, and so on : Discards data.
Create a backup before recovery. Personalized Windows settings: Reinstalls the original state of the media when created. Desktop apps HP preinstalled : Reinstalls the original state of the media when created. Estimated recovery time, dependent on PC specifications and connectivity speed: Shipping time.
About 30 to minutes to install depending on image size. Additionally, up to 2 to 3 days of Microsoft quality and security updates including download and installation time this time might vary depending on when the HP image media was created.
Operating system: Restores a computer’s software configuration to its original condition, without the latest updates. Drivers: The drivers are restored to the original software build from when the HP media was created.
Estimated recovery time, dependent on PC specifications and connectivity speed: About 30 to minutes to download 5 GB, dependent on internet speed. Additionally, up to 2 to 3 days of Microsoft quality and security updates including download and installation time this time might vary depending on when the image was uploaded. Operating system: Restores the original software build from when the HP Image was uploaded. Drivers: The drivers are restored to the original software build from when the image was uploaded.
Store apps HP preinstalled : Discards apps. Need to reinstall apps from Microsoft Store. Store apps user preinstalled : Discards apps. Use this information to help you decide which software recovery tool to use for commercial PCs only. Estimated recovery time, dependent on PC specifications and connectivity speed: About 30 to minutes to install depending on image size. Additionally, up to 2 to 3 days of Microsoft quality and security updates including download and installation time this time might vary depending on when the image was created.
Operating system: Restores the original software build from when the HP Image was captured. Drivers: The drivers are restored to the original software build from when the image was captured. Select registration option. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser’s settings to allow Javascript to execute.
See your browser’s documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Need Windows 11 help? Note: For business computers, the recovery options might no longer be viable as the image might have been replaced. Commercial and consumer software recovery options Use this information to decide which recovery tool to use for commercial and consumer software recovery options.
Operating system: Restores PC back to the last restore point created. Drivers: Restores PC back to the last restore point created. Personalized Windows settings: Restores PC back to the last restore point created.
Store apps user preinstalled : Restores PC back to the last restore point created. Desktop apps user preinstalled : Restores PC back to the last restore point created. Store apps HP preinstalled : Provisioned Store apps are kept. Store apps user preinstalled : Discards all user-installed Store apps. Desktop apps user preinstalled : Discards all user-installed desktop apps. Personalized Windows settings: Need to reset. To launch from outside Windows: Not applicable. Desktop apps HP preinstalled : Discards apps.
Need to reinstall from the HP website. Commercial only software recovery options Use this information to help you decide which software recovery tool to use for commercial PCs only. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. Search all support. Search help. Tips for better search results Ensure correct spelling and spacing – Examples: “paper jam” Use product model name: – Examples: laserjet pro p, DeskJet For HP products a product number.
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Image extraction toll Relocation failed Failure to mount узнать больше здесь recovery image Failure to get drive letter from mounting image Failure to compare Hash This is normal. 100 6 : Since you have backed up your data in Move 1, select Recovery without backing up your files and click Next. Users can download recovery hp cloud recovery tool windows 10 to a USB drive and use it to reinstall Windows free. Asia Pacific and Oceania. Make sure that your computer has a minimum of 20 GB free disk space on the Windows partition. If the download tool does not detect and populate the proxy information, contact your network administrator for the proxy information, and then type it in the appropriate fields.
Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center. Currently, the tool supports consumer PCs manufactured in and later. Earlier model computers are being added on an ongoing basis. If you purchased your computer before , see HP Customer Support – Software and Driver Downloads for other available recovery options.
Prepare your computer for system recovery before you download and install the HP Cloud Recovery Tool. Back up your files. Set aside one to four hours for the recovery process.
The recovery time varies depending on the network and USB flash drive. Make sure that you have a computer with an active internet connection. For best results, an Ethernet connection is recommended. Do not disconnect from the internet or Ethernet during the process. Make sure that you use an AC power connection to the computer during the process. Do not disconnect from AC power during the process to avoid recovery failure. Make sure that your computer has a minimum of 20 GB free disk space on the Windows partition.
Do not use an external hard drive. The tool does not work when downloaded to an external hard drive. Some computer models sold with the Windows 10 operating system during the Windows 11 upgrade period were also sold with the Windows 11 operating system preinstalled.
HP recommends using Windows Contact HP Support to order Windows 10 recovery media if needed. Insert a blank USB flash drive minimum 32 GB into the computer, and then make sure that the computer is connected to the internet. Any data on the USB flash drive is permanently deleted during this process. When the process is complete, the USB flash drive contains only the recovery software.
If the Do you want to allow this app from an unknown publisher to make changes to your device? On the Welcome screen, click Next to continue. If you are on a secure network, the download tool automatically detects and populates the proxy information. Click Next. If the download tool does not detect and populate the proxy information, contact your network administrator for the proxy information, and then type it in the appropriate fields.
When the cloud recovery tool detects the information for your device, click Next. If you download the recovery media on a different computer than the computer you want to recover, select the I need to enter Product ID for my HP system check box to type the information for the affected system. To locate the product ID, look on the back of the computer for a label. Notebook for more information about locating the product ID. If the product ID has an AV before a pound sign and a three-digit number, do not include that information in the product ID.
Select your USB flash drive from the drop-down list, and then click Next. An alert that all information on the USB flash drive will be permanently deleted is displayed.
Click OK to continue. Do you want to delete the downloaded temporary files to save space in the drive? To finish the download and close the app, click Finish. Perform the following steps to recover the computer using a USB flash drive. Disconnect all peripheral devices, except for the monitor, keyboard, mouse, and power cord. Remove media from internal drives and remove any recently added internal hardware.
Turn on the computer and use booting options to boot from the USB drive. If you experience a long delay after clicking Next on the Welcome page, perform the following steps. If your attempts to use the recovery tool on a secure network fail, contact the network administrator to get your proxy server, port information, and login credentials.
If a Drive partitioning failed error message is displayed, it might mean there is a problem with the USB flash drive. Follow these steps to test the USB flash drive. If an Image extraction failed or Relocation fail error message is displayed, HP recommends that you restart the recovery process.
The following error messages indicate that there might be a problem with the download or processing of the recovery image. If the download process fails during the USB formatting, follow these steps. Reformat the USB flash drive, and then test it to make sure that it works.
Determine if your computer model supports the HP Cloud Recovery Tool by referring to a list of supported platforms. Select registration option. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser’s settings to allow Javascript to execute.
See your browser’s documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Need Windows 11 help? Prepare for recovery Prepare your computer for system recovery before you download and install the HP Cloud Recovery Tool. Availability of Windows 10 recovery images for Windows 11 eligible models Some computer models sold with the Windows 10 operating system during the Windows 11 upgrade period were also sold with the Windows 11 operating system preinstalled.
Enter the proxy information, if necessary. Note: If the download tool does not detect and populate the proxy information, contact your network administrator for the proxy information, and then type it in the appropriate fields. Note: If you download the recovery media on a different computer than the computer you want to recover, select the I need to enter Product ID for my HP system check box to type the information for the affected system.
Note: To locate the product ID, look on the back of the computer for a label. Turn off the computer by pressing and holding the power button. Follow on-screen prompts to complete the recovery.
What if there is a long delay after I click ‘Next’ on the Welcome page? Check your network connectivity. Make sure that the system clock and time zone are accurate. What should I do if the recovery repeatedly fails after using the tool on a secure network? What if my download attempts keep timing out or failing?
If your download attempts keep failing, do the following. Check your internet connection. Check that the system date and time are set correctly. What if a ‘Drive partitioning failed’ error message is displayed? Reformat the USB flash drive. Create a file on the USB flash drive. Try accessing the file you created on the USB flash drive. If you are unable to access the file, you might need to replace the USB flash drive. What if an ‘Image extraction failed’ or ‘Relocation fail’ error message is displayed?
Image extraction failed Relocation failed Failure to mount the recovery image Failure to get drive letter from mounting image Failure to compare Hash What if a ‘Disk not selectable’ error message is displayed?
What if the process fails during the USB formatting? Restart the process using a properly functioning USB flash drive. Is my model supported? Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. Search all support. Search help. Tips for better search results Ensure correct spelling and spacing – Examples: “paper jam” Use product model name: – Examples: laserjet pro p, DeskJet For HP products a product number. Loading Results. The Virtual Agent is currently unavailable.
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Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center. Select registration option. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser’s settings to allow Javascript to execute. See your browser’s documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Need Windows 11 help? Product Home.
This document is for certain consumer PCs with Windows 10 or Windows 7. It is not available for all HP PCs. Currently, the tool supports consumer PCs manufactured in and later. Earlier computers are being added on an ongoing basis.
If you purchased your computer before , go to HP Customer Support – Software and Driver Downloads for other available recovery options. Back up your personal files. Set aside 1 to 4 hours for the recovery process. The recovery time varies depending on the network and USB drive.
Make sure you have a computer with an active Internet connection. For best results, an Ethernet connection is recommended. Make sure to use an AC power connection to the computer during the process. Make sure your computer has a minimum of 20 GB free disk space on the Windows partition.
The tool does not work when downloaded to an external hard drive. Windows 10 only. Microsoft downloads and installs the App. If you are prompted with a choice to run or save the file, click Run.
Insert a blank USB drive minimum 32 GB into the computer, and then make sure the computer is connected to the Internet. When the process is complete, the USB device contains only the recovery software.
If a Do you want to allow this app from an unknown publisher to make changes to your device? If you are downloading the recovery software on a secure network , the tool automatically detects and populates the proxy information. Click Next. If you are downloading the recovery software on an unsecured network , skip to the next step. If you are running the tool on the computer to be restored , when the HP Cloud Recovery Tool detects the system information for your device, click Next.
To manually enter the system information, check the box next to I need to enter Product ID for my HP System , enter the information for the computer to be restored , and then click Next. Doing so generates an error.
Notebook for more information. Select your USB device from the drop-down menu, and then click Next. Carefully read the confirmation message informing you that any information on the USB drive is deleted during the process, and then click OK , Back , or Cancel. Click Cancel at any time to terminate the process and exit the utility. Do not interrupt the progress by removing the drive s or rebooting the machine.
If the process is interrupted, an error message displays. Do you want to delete the downloaded temporary files to save space in the drive? Back up your personal files if you have not already done so. Remove media from internal drives and remove any recently added internal hardware. Turn on the computer, and then immediately press the Esc key repeatedly, about once every second, until the Startup Menu opens.
Press the F9 key to open Boot Device Options. Use the up or down arrow keys to select the USB drive , and then press Enter. If recovery does not start or a non-system disk error displays, restart the computer by pressing the power button, and then repeat these steps to select another USB drive.
When recovery starts, continue with these steps to complete recovery. When prompted to run Recovery Manager from the hard drive or from media , select Run program from media , and then click Next. Select Factory Reset , and then click Next. Select Recover without backing up your files , and then click Next. Wait while HP Recovery Manager prepares the computer for recovery and copies the files to the hard drive. Do not remove the USB flash drive or turn off your computer during this process.
The computer might go through several Software Installation screens, including black screens with the HP logo, Windows system screens, and Admin screens. This is normal. After the recovery completes, click Finish to restart the system.
What if there are long delays or a ‘Network error…’ after I click ‘Next’ on the Welcome page? When you experience long delays after clicking Next on the Welcome page, you can perform the following steps:. What if the recovery tool keeps failing on a secure network? If your attempts to use the recovery tool on a secure network fail, it might be due to the proxy settings of the secure network. Contact the IT administrator to get your proxy server, port information, and login credentials.
What if my download attempts keep timing out or failing? If your download attempts keep failing, check the following items:. What should I do if a ‘Drive partitioning failed’ error message displays?
If a Drive partitioning failed message displays, it might mean there is a problem with the USB drive. If one of these error messages display, there might be a problem with the download or processing of the recovery image. Image extraction failed. What if a ‘Disk not selectable’ message displays? What should I do if the process fails during the USB format? If the process fails during the USB format, try the following:. What if the USB device is not listed with the other boot devices in the list?
Is my model supported? Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. Search all support. Search help. Tips for better search results Ensure correct spelling and spacing – Examples: “paper jam” Use product model name: – Examples: laserjet pro p, DeskJet For HP products a product number. Loading Results.
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